Privacy Policy

This Privacy Policy (Policy) outlines how Curtis Coast Marine (ABN 50 010 964 128) collects, discloses, uses, stores, or otherwise handles your personal information. In this Policy, ‘Services’ refers to the marine sales, maintenance, repairs, and other offerings provided by Curtis Coast Marine.

1. Protecting Your Privacy

At Curtis Coast Marine, your privacy is important to us. We handle personal information in accordance with our obligations under the Privacy Act 1988 (Cth), including the Australian Privacy Principles (Privacy Act), as well as our existing obligations of confidentiality. This Policy explains how we collect information, including personal information, and how we maintain, use, and disclose it. It also provides details about your privacy rights along with our general rights and obligations regarding the information we keep on record.

Unless clearly specified otherwise, this Policy excludes how we handle personal information of our current and past employees.

2. Types of Information We Collect and Hold

We may collect personal information depending on your interaction with us. Below are some common categories:

• Customers – Individuals or entities purchasing marine vessels, services, or accessories from us.
• Suppliers – Companies or individuals providing goods or services to Curtis Coast Marine.
• Referees – Individuals providing feedback or references related to Curtis Coast Marine’s business activities.

Additionally, if you contact us by phone, email, or through other means, we may collect personal information to manage your enquiry.

2.1 Customers

If you are a customer, the personal information we may collect includes:

• Your name, address, email, and phone number
• Payment information (e.g., credit card or bank details)
• Details of the products or services purchased
• Records of communications with us

2.2 Suppliers

If you are a supplier, the personal information we may collect includes:

• Your business contact details
• Bank account information for payment purposes
• Records of services or products provided

2.3 Referees

If you provide a reference for a customer or supplier, the information we collect may include:

• Your contact details
• The content of your reference or feedback

3. How We Collect Your Information

We collect personal information in several ways, including:

• When you provide it directly (e.g., through forms, phone calls, or emails)
• When you make a purchase, request a quote, or use our services
• Through our website when you submit enquiries or sign up for updates
• From third parties, such as referrals or references

4. Website Use and Online Activity

When you visit our website, we may collect certain non-identifiable information such as:

• Date and time of your visit
• Your IP address
• Pages viewed and actions taken on the site

This information helps us understand how visitors engage with our website and improve our online presence. Any personal details voluntarily provided through online forms are stored securely and used only for their intended purpose.

5. Use of Your Personal Information

We may use your personal information for the following purposes:

• To process your purchase or service request
• To communicate with you regarding your orders, services, or enquiries
• To manage payments, warranties, or service agreements
• To improve our products, services, and customer experience

We do not sell, rent, or trade your personal information with third parties without your consent, except where required by law or to fulfil your service requests (e.g., delivery partners).

6. Disclosure of Information

We may share your personal information with third parties, such as:

• Payment processors and financial institutions
• Delivery providers and contractors
• Regulatory authorities, if required by law

All third-party service providers are required to protect your personal information in accordance with applicable privacy laws.

7. Security and Storage

Curtis Coast Marine takes reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. This includes storing information securely in digital or physical formats.

8. Your Rights

You have the right to access, update, or request deletion of your personal information, subject to legal or regulatory requirements. To make a request or ask questions about our privacy practices, please contact us at:

Curtis Coast Marine
https://curtiscoastmarine.com.au/
Phone: (07) 4972 0135
Email: sales@curtiscoastmarine.com.au

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

By engaging with Curtis Coast Marine, you agree to the terms outlined in this Policy. If you have any concerns or need further information, please do not hesitate to contact us.